RETURNS — ALL SALES ARE FINAL
ALL SALES ARE FINAL. COLLIMARE DOES NOT ACCEPT RETURNS, EXCHANGES, OR ORDER CANCELLATIONS ONCE AN ORDER HAS BEEN ACCEPTED.
This policy applies to all Products sold through the Site, including parts, components, assemblies, and accessories. It applies regardless of whether a Product has been opened, installed, or used.
We adopt this policy because Products sold through the Site are technical components whose condition, calibration, handling history, and traceability cannot be verified once they have left our control.
Please verify part numbers, revision levels, quantities, and compatibility before submitting your Order. Ordering the wrong item is not a basis for return.
1. Limited Exceptions
Notwithstanding the above, we will accept a return, replacement, or refund at our sole discretion in the following circumstances only:
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Shipping damage — the Product arrives visibly damaged in transit;
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Fulfillment error — we shipped an item different from the item stated in your Confirmation, or in an incorrect quantity; or
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Nonconformance — the Product materially fails to conform to its published specification at the time of delivery.
2. Inspection and Notice Requirements
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You must inspect all Products promptly upon receipt.
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You must notify us in writing at sales@collimare.com within 5 calendar days of delivery, describing the issue and including your order number, photographs, and lot or serial identifiers where applicable.
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Failure to provide notice within this period constitutes irrevocable acceptance of the Product and waiver of any claim under Section 9.1.
3. Return Authorization
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No Product may be returned without a Return Material Authorization (RMA) number issued by Collimare in advance. Products returned without an RMA number will be refused or returned to you at your expense.
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Authorized returns must be shipped in original or equivalent protective packaging, with the RMA number clearly marked on the outside of the package.
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Where a return is authorized under Section 9.1, Collimare will provide return shipping instructions and bear reasonable return shipping cost.
4. Remedy
Where a claim under Section 9.1 is validated by Collimare, your sole and exclusive remedy is, at Collimare's option: (a) repair of the Product, (b) replacement of the Product, or (c) refund of the purchase price paid for the affected Product. Collimare is not liable for labor, removal, reinstallation, downtime, or consequential costs. See Section 13.
5. Non-Returnable Items
The following are non-returnable under all circumstances:
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Custom, made-to-order, or modified ProductsProducts that have been installed, modified, disassembled, repaired, or altered by any party other than Collimare
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Products damaged by misuse, improper installation, improper storage, or failure to follow applicable instructions
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Products with removed, defaced, or illegible serial numbers or labels
6. Product Complaints
Nothing in this Section limits your ability, or ours, to report a product quality concern. If you believe a Product has performed in a manner that may affect safety or product quality, contact us at 303.278.1496 or sales@collimare.com regardless of the return status of the item. Collimare will evaluate such reports under its quality management system.
Full Terms and Conditions: https://www.collimare.com/terms